Refund policy
60-Day Return Policy
You have 60 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received — free from stains, damage, or defects. A receipt or proof of purchase is required.
How to Start a Return
Contact us at support@somnixy.com to initiate a return. Once accepted, we'll send you instructions on where and how to send your package. Items sent back without prior approval will not be accepted.
Return Shipping
We do not provide prepaid return labels. You are responsible for purchasing your own return label and shipping the product back to us.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@somnixy.com so we can make it right.
Chargebacks & Disputes
If you're unsatisfied with your purchase, please contact our support team before initiating a chargeback. If a chargeback is filed without prior communication, your eligibility for a return or refund — including the 60-day trial — will be void. We're committed to resolving issues quickly, so please reach out first.
Non-Returnable Items
The following cannot be returned:
- Perishable goods
- Custom or personalized items
- Personal care and beauty products
- Hazardous materials
- Sale items or gift cards
Exchanges
To exchange an item, return your original item and place a new separate order once the return is accepted.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days.
Non-refundable charges include:
- Shipping fees
- Shipping protection fees
- Applicable taxes (GST)
If you haven't received your refund within 15 business days, please contact us at support@somnixy.com.